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CUICEU v1.1 - Cisco Unified Intelligence Center for End Users

Duration: 2 Day Hands-On Lab & Lecture Course

Description
The Cisco Unified Intelligence Center for End Users v1.1 (CUICEU v1.1) course is a two-day instructor-led training (ILT) course. Cisco Unified Intelligence Center 8.0.4 is a comprehensive, end-to-end reporting solution, designed to make the task of creating and modifying reports easier on the customer and, at the same time, to present a consistent user interface and a common tool to access varied data across multiple Cisco product families.
Objectives
Upon completing this course, the learner will be able to meet these overall objectives:

  • Provide a comprehensive overview of Cisco Unified Intelligence Center
  • Describe reporting concepts and capabilities and features of Cisco Unified Intelligence Center reports
  • Provide a detailed description and labs of how to modify reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) by customizing reports using various methods. (i.e. creating thresholds, show/hide columns, charts and more)

Course Outline



Module 1: Cisco Unified Intelligence Center Overview
Lesson 1: Introducing Cisco Unified Intelligence Center
    • Cisco Unified Intelligence Center Primary Goal
    • Cisco Unified Intelligence Center Deployment Models
    • High-Level Architecture
    • Personalizing Reports
    • Operation, Administration, Maintenance, Provisioning
    • Using Cisco Unified Intelligence Center
    • Working with Stock Reports
    • Dashboards

Module 2: Cisco Unified Intelligence Center Administration and Security
Lesson 1: Managing Users and Security in Cisco Unified Intelligence Center

    • Security Model: Authentication
    • User Security
    • Predefined Cisco Unified Intelligence Center Objects
    • Permissions for Objects
    • Adding a User
    • Adding a User Group
    • Log In the New Users
    • Security Use Cases
    • Best Practices for User Security

Module 3: Cisco Unified Intelligence Center Reports
Lesson 1: Running Cisco Unified Intelligence Center Reports

    • Real-Time vs. Historical Reports
    • Stock Reporting Templates: Unified CCE
    • Review: Cisco Unified Intelligence Center Deployed with Unified CCE
    • Set Up Unified CCE as a Data Source
    • Run a Unified CCE Stock Report
    • Available Stock Reports: Unified CVP
    • Review: Cisco Unified Intelligence Center Deployed with Cisco Unified CVP
    • Unified CVP Stock Report output

Lesson 2: Using Permalinks

    • What Is a Permalink?
    • Report Permalinks
    • Dashboard Permalinks

Lesson 3: Modifying Cisco Unified Intelligence Center Stock Reports

    • How Reports Can Be Modified
    • Creating a Copy of a Stock Report
    • Modifying the New Report

Module 4: Cisco Unified Intelligence Center Custom Reporting
Lesson 1: Creating a New Cisco Unified Intelligence Center Report

    • Knowing Your Data Source
    • Reporting in a Multichannel Environment
    • Creating a New Report
    • Creating a Dashboard

Lab Outline

  • Lab 2-1: Managing Users and Security in Cisco Unified Intelligence Center
  • Lab 3-1: Running a Stock Report
  • Lab 3-3: Creating Permalinks
  • Lab 3-4: Modifying a Stock Report
  • Lab 4-1: Creating a New Report