CISCO Training


  Advanced Services - Deploying Cisco Unified Communications Manager 6 (CMBC6)

Who Should Attend

This course is for field and channel systems engineers and network engineers who deploy IP telephony solutions based on the Cisco Unified Communications architecture and Cisco Unified Communications Manager 6.


Course Objectives

Upon completion of this course, you should be able to:

  • Identify new features and installation options for Cisco Unified Communications Manager 6.0
  • Configure dial plans to enable routing calls, accessing features, and controlling access
  • Explain gatekeeper functions, configure a gatekeeper-controlled intercluster trunk (ICT), and establish gatekeeper resiliency using Gatekeeper Update Protocol (GUP
  • Describe advanced user features available in a Cisco Unified Communications Manager solution
  • Configure Survivable Remote Site Telephony (SRST) with both basic commands and Cisco Unified Communications Manager and monitor and troubleshoot its operation
  • Identify and use common Cisco Unified Communications Manager troubleshooting tools

Course Content

  • Chapter 1: Introduction
  • Chapter 2: Unified Communications Overview
  • Chapter 3: Installing, Upgrading, Backing Up, and Restoring Cisco CallManager
  • Chapter 4: Implementing Cisco CallManager Systemwide Functions
  • Chapter 5: Basic Phone Operations
  • Chapter 6: Gateways
  • Chapter 7: Trunks
  • Chapter 8: Dial Plans
  • Chapter 9: Implementing Gatekeepers
  • Chapter 10: Call Admission Control (CAC)
  • Chapter 11: Advanced User Features and Administration
  • Chapter 12: Configuring Media Resources
  • Chapter 13: Voicemail
  • Chapter 14: SRST
  • Chapter 15: Troubleshooting
  • Chapter 16: Course Summary
  • Appendix A: Lab Network Topology
  • Appendix B: Call Detail Records
  • Appendix C: Protocol Trace Examples
  • Appendix D: Presence Server
  • Appendix E: Configuring SIP Phone