Avaya Training

Avaya Aura Communication Manager Administration

Learn to administer and configure the system and user features of Avaya Aura Communication Manager.
Course Outline
1. Communication Manger System

  • Communication Manager (CM)
  • Hardware
  • Duplication and survivability
  • Interfaces for administration
    • System Management Interface (SMI)
  • License settings in the lab

2. Administration of CM

  • System Access Terminal (SAT) command structure
  • Determine CM software release
  • Capacity limits of license

3. Managing Endpoints

  • Endpoints
  • Adding digital and analog endpoints

4. Basic Features

  • Feature Access Code (FAC) list
  • Terminal Translation Initialization (TTI)
  • Class of Service (COS)
  • Console permissions
  • Class of Restriction (COR)

5. Enhanced Features

  • Call park
  • Station Lock

6. Group Features

  • Call Pickup

7. Maintenance/Security

  • Alarms and errors
  • Reset Levels
  • Maintenance commands
  • Security

8. System Status and Reports

  • Real-time monitoring
  • Reports

Labs
Lab 1: Avaya Site Administration - ASA
Lab 2: PuTTY
Lab 3: Authentication, Authorizations, and Accounting (AAA) Services
Lab 4: Dial Plan
Lab 5: IP Telephones
Lab 6: Personal Station Access (PSA)
Lab 7: Copy, Alias, and Delete
Lab 8: Hold/Transfer Calls
Lab 9: Conference
Lab 10: Automatic Callback
Lab 11: Call Forwarding
Lab 12: Priority Calling
Lab 13: Calling Permissions
Lab 14: Service Observing
Lab 15: Bridged Call Appearance
Lab 16: Team Button
Lab 17: Hunt Group
Lab 18: Call Coverage
Lab 19: Abbreviated Dialing
Lab 20: Back Up (CM translations)