Avaya Training

Avaya Aura Session and System Manager Implementation, Administration, Maintenance, and Troubleshooting

Course Outline
1. System Manager

  • Installation
  • Architecture
  • Users and User Management
    • Setting Up, Managing, and Administering User Accounts, User Types, and Groups
  • System Manager and the Secure Access Link (SAL)
  • Security
  • Business Continuity
    • Configuring High Availability
    • Backing Up and Restoring
  • Discovering Inventory in the Network
  • Deploying Product Licenses
  • Bulk Import and Export

2. Session Manager

  • Installation
  • SIP Clients and centralized SIP Routing
    • User Administration, Configuring SIP Phones, SIP Phones, and Personal Profile Manager
    • Session Manager as SIP Registrar and SIP Location Server
    • Audio and Video Call Analysis
  • Non-SIP Clients and Centralized Call Routing
    • Apply Network Routing Policies (NRP) on Avaya Aura Session Manager
    • NRP concepts
    • Creating the required data structures and combining them as routing policies
  • Integrating Different Telephony Systems, including SIP and non-SIP Calls
  • Handling Calls Beyond the Enterprise
    • Calls to and from the Public Switched Telephone Network
    • Calls to other IP Networks via SBCs
  • Session Manager and Feature Application
    • Applying Features and Services to Calls
      • Sequenced Applications
      • Named Applications
      • Applying features to Implicit Users
  • Scale, Redundancy, and Failover
    • SIP Monitoring
    • Core redundancy with Primary and Secondary Session Managers
    • User Communities
    • Branch redundancy from the Core with Survivable Remote Session Manager
    • Failover Triggers and the Failover Process
    • Configuring Phones for Redundancy
    • Redundant SIP Entities
  • Call Admissions Control and Bandwidth Management
  • Security
    • SM100 and Session Manager Firewall Operations
  • Maintenance
    • Architecture
    • Data Replication and Synchronization
  • Troubleshooting