CISCO Training

IPCCE

  Cisco IP Contact Center Enterprise (IPCCE)
 

Who Should Attend

  • Channel Partners/Resellers
  • Customers
  • Employees


Prerequisites 
 


Course Objectives

After completing this course the delegate will be able to:

 

  • Explain the IPCC solution concept, components, and interaction of components
  • Identify new features in IPCC 7.0
  • Describe IPCC deployment models and their issues
  • Determining IPCC queing and routing client options
  • Design an System IPCC lab and production system
  • Install, configure, test, and maintain IPCC components
  • Design IPCC call flows
  • Creating IPCC script
  • Use Cisco's standard IPCC deployment tools
  • Troubleshoot the IPCC solution set


Course Content

This course is intended for personnel who will implement, configure and support the Cisco IPCC Product but have already attended training on the ICM Product. This course is based on ICM 7.0, CallManager 4.1 and CRS 4.0.

  • IP Contact Centers & Routing
  • IPCC Components and Concepts
  • IPCC 7.0 Routing
  • IPCC Deployment Planning
  • Enterprise IPCC vs System IPCC


Cisco IP Contact Center Enterprise, Cisco IP Contact Center Training Courses.