CISCO Training

  Cisco Unified Communications System Engineer (UCSE) 1.4 Encore
 

UCSE Course Description

Overview/Description

Cisco Unified Communications for System Engineer covers all of the topics necessary for the proper installation, configuration, operation and maintenance of a Cisco Unity 4.1 system in either a stand-alone voice mail or unified messaging environment. UCSE provides best practice information for installation, upgrades, and technical level system set up.

Target Audience

This course is primarily designed for people responsible for the day-to-day administration of Cisco Unity and Personal Assistant messaging systems.

Prerequisites

Students enrolled in this course should possess experience with Cisco networking and possess a Network Associate-level certification or the equivalent knowledge and experience. To benefit fully from this series, students should also have knowledge of Windows 2000, Exchange 2000 or the Lotus Domino messaging environment, and knowledge of the features, benefits, and programming of at least one manufacturer's PBX (CallManager preferred).

Certification

Unity Support Specialist

Exams

EOL

Included Labs

  • Site Information and Port Settings
  • Set System Schedule
  • Configure the Operator Call Handler
  • Set Account Policy
  • Create a New Class of Service
  • Create a Public Distribution List
  • Create a Subscriber Template
  • Adding and Deleting Subscribers
  • Building the First Call Handler
  • Building a Call Handler that Transfers
  • Building a Call Handler that Uses Caller Input
  • Building an Interview Handler
  • Building Call Handlers
  • Set Notification Part I
  • Set Notification Part 2
  • Updating the Active Directory Schema
  • Installing Unity I
  • Installing Unity II
  • Setting up SMTP Connector
  • Migration

Outline

Cisco Unified Communications System Engineer (UCSE) 1.4

  • UCSA 1.4 Course 1: An Overview of a Cisco Unified Communications System
    • Lesson 1: Understanding Cisco Unity
    • Lesson 2: Describing Cisco Unified Communications Integrations
    • Lesson 3: Understanding Cisco Unity Standard System Features
    • Lesson 4: Describing Cisco Unity Standard User Features
    • Lesson 5: Describing Optional Cisco Unity Features
    • Lesson 6: Understanding Cisco Unity Express
  • UCSA 1.4 Course 2: Cisco Unity Connection
    • Lesson 1: Understanding Cisco Unity Connection
    • Lesson 2: Positioning Cisco Unity Connection
    • Lesson 3: Understanding Cisco Unity Connection Telephone Integrations
    • Lesson 4: Understanding Cisco Unity Connection Standard Features
    • Lesson 5: Understanding Cisco Unity Connection Optional Features
  • UCSA 1.4 Course 3: Cisco Unified Communications General Setup
    • Lesson 1: Using Cisco Unity
    • Lesson 2: Using the Cisco Unity Administrator
    • Lesson 3: Setting Up Cisco Unity
    • Site Information and Port Settings
    • Set System Schedule
    • Configure the Operator Call Handler
  • UCSA 1.4 Course 4: Cisco Unified Communications Subscribers: A Complete Reference
    • Lesson 1: Understanding Cisco Unity Global Subscriber Settings
    • Lesson 2: Understanding Cisco Unity Subscriber Accounts and Settings
    • Lesson 3: Using Call Handlers and Interview Handlers
    • Set Account Policy
    • Create a New Class of Service
    • Create a Public Distribution List
    • Create a Subscriber Template
    • Adding and Deleting Subscribers
    • Building the First Call Handler
    • Building a Call Handler that Transfers
    • Building a Call Handler that Uses Caller Input
    • Building an Interview Handler
    • Building Call Handlers
    • Set Notification Part I
    • Set Notification Part 2
  • UCSA 1.4 Course 5: Cisco Unified Communications System Monitoring and Maintenance
    • Lesson 1: Monitoring a Cisco Unified Communications System
    • Lesson 2: Maintaining a Cisco Unified Communications System
    • Lesson 3: Reporting in a Cisco Unified Communications System
  • UCSE 1.4 Course 1: Cisco Unified Communications System Hardware
    • Lesson 1: Defining Cisco Unified Communications Server Hardware
    • Lesson 2: Understanding Cisco Unified Communications Voice Boards
  • UCSE 1.4 Course 2: Cisco Unified Communications System Software Installation
    • Lesson 1: Defining Cisco Unified Communications Architecture and Software
    • Lesson 2: Installing Cisco Unified Communications Software
    • Lesson 3: Upgrading Cisco Unified Communications Software
    • Updating the Active Directory Schema
    • Installing Unity I
    • Installing Unity II
  • UCSE 1.4 Course 3: Cisco Unity Connection Overview
    • Lesson 1: Defining Cisco Unity Connection Server Hardware
    • Lesson 2: Defining Cisco Unity Connection Architecture and Software
  • UCSE 1.4 Course 4: Cisco Unified Communications Integrations
    • Lesson 1: Understanding Cisco Unified Communications Integrations
    • Lesson 2: Integrating Cisco Unity with Cisco CallManager
  • UCSE 1.4 Course 5: Cisco Unified Communications Networking
    • Lesson 1: Defining Cisco Unity Networking
    • Lesson 2: Understanding Message Transfer and Directory Replication
    • Lesson 3: Defining Networking Subscribers
    • Lesson 4: Understanding Digital Networking in Cisco Unity
    • Lesson 5: Understanding Interoperability and SMTP Networking
    • Lesson 6: Understanding VPIM Networking
    • Lesson 7: Understanding AMIS Networking
    • Lesson 8: Understanding Cisco Unity Bridge Networking
    • Setting up SMTP Connector
  • UCSE 1.4 Course 6: Cisco Unified Communications Maintenance and Utilities
    • Lesson 1: Understanding Cisco Unity Administration Tools
    • Lesson 2: Understanding Cisco Unity Audio Management Tools
    • Lesson 3: Understanding Cisco Unity Diagnostic Tools
    • Lesson 4: Understanding Cisco Unity Switch Integration Tools
    • Lesson 5: Understanding Disaster Recovery and Cisco Unity
    • Lesson 6: Providing Redundancy: Implementing Failover in Cisco Unity
    • Migration

Expected Duration (hours)

30.0

Lesson Objectives

Cisco Unified Communications System Engineer (UCSE) 1.4 Expert Encore

·  Identify if a computer system meets the minimum hardware requirements for a Cisco Unity system or explain why it does not
·  Determine if a voice board that has a particular hardware set up is correct for a Cisco Unity system or explain how to correct it
·  Determine if a voice board that has a particular hardware set up is correct for a Unity Bridge system or explain how to correct it
·  Describe Cisco's various unified communications architectures
·  Describe the software needed to perform a successful installation of the unified products Install the Cisco Unity system
·  Describe the use of CUSPA and CUICA Describe the upgrade process for the Cisco unified communications products
·  Describe the integration of Cisco's various unified communications systems with particular telephone switches
·  Choose which scenarios would appropriately use blind addressing in Cisco Unity from a list of possible scenarios
·  Describe how messages are delivered and directories replicated Describe how SMTP, AMIS, VPIM, and the Cisco Unity Bridge are used to deliver messages
·  Describe addressing options in Cisco Unity Describe the advantages of Cisco Unity's networking capabilities Create and use Internet, AMIS, VPIM, and Bridge Subscribers
·  Describe and be able to use the basic tools provided in Unity for system maintenance, diagnostics and troubleshooting