Cisco Unified Contact Center uses an IP infrastructure to deliver skills-based contact routing, voice self-service, computer telephony integration (CTI), and multichannel contact management. By combining multichannel automatic-call-distributor (ACD) functions with IP telephony in a unified solution, Cisco Unified Contact Center can help your company rapidly deploy a distributed voice-over-IP (VoIP) contact center infrastructure.
Cisco Unified Contact Center segments customers, monitors resource availability, and delivers each contact to the most appropriate resource in the enterprise.
- ASCCX v8.0 - Advanced Scripting for Cisco Unified Contact Center Express v8.0
- AUCC-CVP v8.0 - Administering Unified Contact Center Enterprise v8.0 with CVP and IP-IVR
- AUCCE v1.0 - Administering Cisco Unified Contact Center Enterprise Software v8.0
- CUICAU v1.1 - Cisco Unified Intelligence Center for Advanced Users
- CUICEU v1.1 - Cisco Unified Intelligence Center for End Users
- CVPD v8.0 - Cisco Voice Portal Developer
- CVPD v8.5 - Cisco Voice Portal Developer
- CVPD-JD v8.5 - CVPD Java Development
- CVPI v8.0 - Cisco Unified Customer Voice Portal Implementation
- DUCC-CVP v8.0 - Deploying Unified Contact Center Enterprise v8.0 with CVP
- DUCCE v1.0 - Deploying Cisco Unified Contact Center Enterprise Software v8.0
- DUIC v1.1 - Deploying Cisco Unified Intelligence Center
- IPCAR v1.0 - Cisco IPCC Advanced Reporting
- IPCAS v2.0 - Cisco IPCC Enterprise Advanced Scripting
- PDIOO v1.0 - Cisco IPCC Enterprise PPDIOO Workshop
- UCCXA v1.0 - Unified Contact Center Express Advanced
- UCCXD v4.0 - Deploying Unified Contact Center Express Software v8.0
- UEIME v2.0 - Unified E-Mail and Web Interaction Manager Enterprise
