CISCO Training

  Cisco Unified Provisioning Manager (CUPM)

Who Should Attend 

This course was written for voice network administrators who will be provisioning Cisco Unified Communications products. System Administrators who manage the Cisco UPM server and prepare the network devices for network management services should also take this class.
The following are the primary audience for this class:

  • Voice network administrators & operators
  • System administrators, system integrators, professional services and consultants


  • Basic Microsoft Windows user-level knowledge
  • Basic Web browser usability
  • TCP/IP networking experience
  • Basic Cisco router and switch configuration
  • Basic IP Telephony network administration skills
  • Familiarity with the implementation and administration of the following applications:
    • Cisco Unified Communications Manager
    • Cisco Unified Communications Manager Express
    • Cisco Unity
    • Cisco Unity Express
    • Cisco Unity Connection

Course Objectives

Upon completion of this course students should be able to:

  • Describe what is meant by the term "Unified Communications," describe the management space, and the Cisco suite of products for managing the Cisco Unified Communications System
  • Discuss that associated network management needs and challenges
  • Effectively use Cisco Unified Provisioning Manager to:
  • Auto-configure a Unified Communications environment by domains and service areas
  • Push infrastructure configurations out to new networks
  • Load subscriber data or migratelegacy subscriber data
  • Administer individual adds, updates or deletes through a single interface and synchronize it across the Unified Communications environment
  • Roll out new subscribers and services automatically on existing Unified Communications networks

After completing this 2-day course, students will be able to use these products to properly provision Cisco Unified Communications networks, consisting of Cisco Uniified Communications Manager, formerly called Cisco CallManager, Cisco Unified Communications Manager Express, Cisco Unity, Cisco Unity Express, and Cisco Unity Connection. Students will meet these objectives by applying the information learned in the lectures through hands-on lab exercises.

Course Content

Cisco Unified Provisioning Manager is a reliable and scalable Web-based provisioning solution to manage a company's critical next-generation communications services. The Cisco Unified Provisioning Manager (CUPM) v1 course teaches students how to effectively use the Cisco Unified Provisioning Manager application. The focus of this course is to have students use this product to learn how to provision Cisco Unified Communications initial deployments as well as to provide ongoing operational provisioning and activation services for individual subscriber changes. The student will use the Cisco Unified Provisioning Manager application to mangage subscribers, order products and services for subscribers, provision the Cisco Unified Communications infrastructure, track phone and directory numbers in an inventory, implement business abstractions for workflow processes that may require approving orders for delegation, and configure provisioning attributes that are applied to the services on an order suring activation. The students will reinforce what is discussed in the lecture using hands-on lab exercises.