CISCO Training

  Administering Cisco Unity Connection v8.0
 

AUC_8 Course Description

Administering Cisco Unity Connection (AUC) v8.0 describes Cisco Unity Connection administration features, options, and configuration settings as they apply to the administrator. The course presents Cisco Unity Connection with the focused goal of providing the administrators with the necessary skills to perform their day-to-day job functions using the Cisco Unity Connection version 8.x system. Students that require skills beyond administration where engineering, integration, and networking skills are required should consider the Implementing Cisco Unity Connection (IUC) course.

Prerequisites

The knowledge and skills that you must have before attending this course are as follows:

  • Basic understanding of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing.
  • Basic knowledge of traditional PSTN operations and technologies, including PBX and voice-mail administration tasks
  • Basic understanding of Cisco Unified Communications Manager

Who Should Attend

The primary audience for this course is as follows:

  • Administrator
  • IT support personnel
  • Helpdesk support staff
  • The secondary audience for this course is as follows:

Introduction to Cisco Unity Connection for Network Engineering Staff Personnel

Number of Days

2 Days instructor-led classroom training. (Approx. 7 hours each day.)

Course Objectives

Upon completing this course, you will be able to meet these overall objectives:

  • Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system
  • Describe the components that are required for user call processing by Cisco Unity Connection
  • Implement the various features and options that are available to users in Cisco Unity Connection
  • Use the various applications, tools, and reports that are available in Cisco Unity Connection

Course Outline

Module 1: Introduction to Cisco Unity Connection

This module describes the function of Cisco Unity Connection, and the various interfaces that are used to access the system.

Lesson 1: Overview of Cisco Unity Connection

This lesson defines an understanding of Cisco Unity Connection functions and features, including the standalone, active-active cluster pair, and digital networking deployment models. Upon completing this lesson, you will be able to meet these objectives:

  • Describe Cisco Unity Connection features and functionality, including its design, database, and message store
  • Explain integration and the function of ports and port groups
  • Describe the active-active cluster pair that is used to achieve redundancy and increased port capacity
  • Explain the function and purpose of digital networking as it applies to Cisco Unity Connection

Lesson 2: Navigating Cisco Unity Connection

This lesson defines how to access the various applications and services in Cisco Unity Connection, including Cisco Unity Connection Administration and Cisco Unity Connection Serviceability. Upon completing this lesson, you will be able to meet these objectives:

  • Access Cisco Unity Connection applications
  • Log into applications in Cisco Unity Connection
  • Describe Cisco Unified Serviceability and Cisco Unity Connection Serviceability
  • Navigate Cisco Unity Connection Administration
  • Describe port configuration
  • Describe general configurations in Cisco Unity Connection Administration

Lesson 3: Understanding Call Handlers, Users, and Call Flow

This lesson defines how to access and configure call handlers, users, and call flow in Cisco Unity Connection Administration. Upon completing this lesson, you will be able to meet these objectives:

  •  Introduce call handlers and users
  • Describe incoming call flows
  • Describe incoming call processing components
  • Understand direct and forward call routing rules
  • Understand and configure call handlers
  • Understand and configure directory handlers
  • Understand and configure interview handlers

The lesson includes this activity:

  • Lab 1-1: Verifying Connectivity and Call Flow
  • Lab 1-2: Verifying and Configuring Call Handlers
  • Lab 1-3: Working with Users and Extensions in Voice Mail

Module 2: Configuration of Users and Contacts

This module describes the differences between users and contacts and the configuration procedures for each of these objects in Cisco Unity Connection. You will be able to explain the components that are required for user call processing by Cisco Unity Connection.

Lesson 1: Explaining Users and Contacts

This lesson explains the various users and contacts in Cisco Unity Connection. Upon completing this lesson, you will be able to meet these objectives:

  • Illustrate the purpose and function of the different types of users, as well as describe the default user accounts in Cisco Unity Connection.
  • Explain the steps that are needed to configure users in Cisco Unity Connection
  • Describe the purpose and function of contacts
  • Explain the configuration of contacts in Cisco Unity Connection

Lesson 2: Managing Multiple Users

This lesson provides an understanding of how to manage multiple users using various methods, such as AXL, LDAP, and BAT. Upon completing this lesson, the learner will be able to meet these objectives:

  • Explain the various methods of creating multiple users in Cisco Unity Connection Administration
  • Configure users from Cisco Unified Communications Manager to Cisco Unity Connection using AXL
  • Configure users from Microsoft Active Directory to Cisco Unity Connection using LDAP
  • Explain the function and configuration of creating multiple users using the BAT
  • Describe the various users that were imported fusing AXL, LDAP, and the BAT

The lesson includes this activity:

  • Lab 2-1: Preparing to Configure Users and Contacts
  • Lab 2-2: Managing Users and Contacts
  • Lab 2-3: Managing Multiple Users

Module 3: Implementation of Features

This module describes the various features and options that are available to users in Cisco Unity Connection.

Lesson 1: Understanding Cisco Unity Express

This lesson explains how to identify, create, and modify partitions and search spaces and assign them to the various objects in Cisco Unity Connection. Upon completing this lesson, you will be able to meet these objectives:

  • Review the dial plan components and their purpose in Cisco Unity Connection
  • Understand the configurations that are required to add, modify, and delete partitions
  • Describe the purpose and configuration of search spaces in Cisco Unity Connection
  • Illustrate the assigning of partitions and search spaces to users, distribution lists, and call handlers

Lesson 2: Understanding User Features

This lesson defines how to implement a number of user features. Upon completing this lesson, you will be able to meet these objectives:

  • Review user features and options
  • Understand how to edit user Basic Options
  • Describe the configuration of password options
  • Understand the assignment and purpose of roles, user settings, MWI options, transfer rules, message settings, and caller input options
  • Describe the mailbox settings, quotas, and status
  • Illustrate the configuration of notification devices, alternate names, and extensions
  • Define the configuration of private lists and external service accounts
  • Describe the configuration of SMTP proxy addresses

Lesson 3: Accessing Voice Messaging and User Features

This lesson defines how to implement user features and understand the different methods that are used to access voice messaging in Cisco Unity Connection. Upon completing this lesson, you will be able to meet these objectives:

  • Understand the various methods that are used to access voice messaging and features by phone
  • Describe the Cisco Unity Connection Phone View feature
  • Describe the implementation of Cisco Unity Connection VMO to access voice messaging via an IMAP client
  • Understand the Cisco PCA including, Cisco Unity Connection Inbox, Personal Call Transfer Rules, and Assistant
  • Describe how to access voice messaging using RSS feeds
  • Understand the implementation of secure messaging in Cisco Unity Connection

Lesson 4: Managing Distribution Lists

This lesson defines how manage system and private distribution lists. Upon completing this lesson, you will be able to meet these objectives:

  • Understand the default system distribution lists and the operating parameters of private distribution lists
  • Illustrate the configuration on how to add, modify, and delete system distribution lists
  • Describe the user configuration to create and modify private distribution lists

The lesson includes this activity:

  • Lab 3-1: Implementing the Dial Plan
  • Lab 3-2: Understanding User Features
  • Lab 3-3: Implementing Integrated Messaging and User Features

Module 4: Use of Cisco Unity Connection Applications, Tools and Reports

This module describes the various applications, tools, and reports that are available in Cisco Unity Connection.

Lesson 1: Designing an Audiotext Application

This lesson defines the procedures to building an audiotext application for Cisco Unity Connection. Upon completing this lesson, you will be able to meet these objectives:

  • Analyze and identify the needs and requirements for the audiotext application
  • Illustrate the layout of the audiotext application in a graphical format
  • Define the audiotext application components and actions
  • Configure and review the various audiotext features and options

Lesson 2: Using Cisco Unity Connection Tools and Reports

This lesson provides an understanding of the various administration tools and reports in Cisco Unity Connection. Upon completing this lesson, you will be able to meet these objectives:

  • Understand the purpose and function of the Bulk Edit feature in Cisco Unity Connection
  • Describe the functions and purpose of Task Management in the maintenance and troubleshooting of Cisco Unity Connection
  • Define the various reports that are available to the administrator in Cisco Unity Connection Serviceability

Lesson 3: Using the DRS

This lesson explains how to use and configure the DRS in Cisco Unity Connection. Upon completing this lesson, you will be able to meet these objectives:

  • Illustrate the configuration and importance of the DRS to create a proper backup
  • Understand the configuration and best practices of backup schedules
  • Describe the use of the restore function in the DRS

The lesson includes this activity:

  • Lab 4-1: Implementing an Audiotext Application

Hands-on Lab Exercises

  • Lab 1-1: Verifying Connectivity and Call Flow
  • Lab 1-2: Verifying and Configuring Call Handlers
  • Lab 1-3: Working with Users and Extensions in Voice Mail
  • Lab 2-1: Preparing to Configure Users and Contacts
  • Lab 2-2: Managing Users and Contacts
  • Lab 2-3: Managing Multiple Users
  • Lab 3-1: Implementing the Dial Plan
  • Lab 3-2: Understanding User Features
  • Lab 3-3: Implementing Integrated Messaging and User Features
  • Lab 4-1: Implementing an Audiotext Application
  • Lab 4-2: Using Cisco Unity Connection Tools and Reports