CISCO Training

  Cisco Unified Presence Design and Implementation
 

PRSDI_60 Course Description

Cisco Unified Presence Design and Implementation (PRSDI) v6.0 prepares you for installing and configuring a Cisco Unified Presence Release 6.0. It also includes integration options with other Cisco Unified Communications products as well as third-party presence solutions, including Microsoft Live Communications Server, Microsoft Office Communications Server, and IBM Lotus Sametime. Finally, it presents deployment and maintaining options.

Prerequisites

The knowledge and skills that a learner must have before attending this course are as follows:

  • Working knowledge of converged voice and data networks
  • Working knowledge of MGCP, SIP, and H.323 and their implementation on Cisco IOS gateways
  • Ability to configure and operate Cisco Unified Communications Manager

Associated Certifications

  • None

Who Should Attend

The primary audience for this course is as follows:

  • Network Designer
  • Network Administrator
  • Network Engineer
  • Network Manager
  • Systems Engineer

Number of Days

  • 3 Days instructor-led classroom training. (Approx. 7 hours each day.)

Course Objectives

The course contains these components:

  • Course Introduction
  • Presence Overview
  • Design Cisco Unified Presence
  • Integrate with Cisco Unified Presence
  • Deployment of Cisco Unified Presence
  • Maintain Cisco Unified Presence

Course Outline

Module 1: Presence Overview

Explain presence technology and solutions, and describe Cisco Unified Communications Manager and Cisco Unified Communications Manager Express Presence.

Lesson 1: Introducing Presence

The lesson introduces the presence feature and explains why it is important to use presence to increase productivity and speed up communication. Upon completing this lesson, you will be able to describe presence. This ability includes being able to meet these objectives:

  • Describe the presence technology
  • Describe the components of a Cisco Unified Presence solution
  • Describe a Cisco Unified Presence user

Lesson 2: Describing Cisco Unified Communications Manager Presence

The lesson describes the native presence features in Cisco Unified Communications Manager in more detail and differentiates between Skinny Client Control Protocol (SCCP) and session initiation protocol (SIP) protocols. Upon completing this lesson, you will be able to describe Cisco Unified Communications Manager presence. This ability includes being able to meet these objectives:

  • Describe Cisco Unified Communications Manager presence with SCCP
  • Describe Cisco Unified Communications Manager presence with SIP
  • Describe the BLF feature
  • Describe the call history presence feature
  • Describe the policies for users who request presence status
  • Configure Cisco Unified Communications Manager presence

The lesson includes these activities:

  • Lab 1-1: Configure Cisco Unified Communications Manager Presence
  • Configure Microsoft Active Directory integration for Cisco Unified Communications Manager
  • Configure Cisco Unified Communications Manager endpoints
  • Configure end user parameters in Cisco Unified Communications Manager
  • Configure SIP trunk and route patterns for intercluster connection
  • Configure speed dial presence
  • Configure call history presence
  • Configure presence policies and service parameters

Lesson 3: Configuring Presence in Cisco Unified Communications Manager Express

This lesson explains and compares presence in Cisco Unified Communications Manager Express with presence in Cisco Unified Communications Manager. Upon completing this lesson, you will be able to describe and explain presence in Cisco Unified Communications Manager Express. This ability includes being able to meet these objectives:

  • Describe presence in Cisco Unified Communications Manager Express
  • Configure Cisco Unified Communications Manager Express presence
  • Describe a Cisco Unified Communications Manager Express presence configuration example

Module 2: Design Cisco Unified Presence

  • Design Cisco Unified Presence deployment solutions

Lesson 1: Designing Cisco Unified Presence Server

This lesson explains how to design a Cisco Unified Presence cluster, select a server, and size the cluster. Upon completing this lesson, you will be able to design a Cisco Unified Presence cluster. This ability includes being able to meet these objectives:

  • Design a Cisco Unified Presence cluster
  • Describe Cisco Unified Presence performance
  • Describe Cisco Unified Presence licensing
  • Describe the Cisco Unified Presence policy
  • Describe Cisco Unified Presence calendar integration

Lesson 2: Designing Cisco Unified Presence Deployments

Upon completing this lesson, you will be able to explain the different Cisco Unified Presence deployment models. This ability includes being able to meet these objectives:

  • Design Cisco Unified Presence in a Cisco Unified Communications Manager deployment
  • Design a single-cluster deployment
  • Design a multicluster deployment

Lesson 3: Designing Cisco Unified Presence Security

This lesson describes security for Cisco Unified Presence. Upon completing this lesson, you will be able to understand different security settings in combination with Cisco Unified Presence. This ability includes being able to meet these objectives:

  • Describe the security options that are available with Cisco Unified Presence
  • Describe Cisco Unified Presence protocols and ports
  • Describe Cisco Unified Presence certificate and Certificate Trust List (CTL) operations
  • Configure IPsec on Cisco Unified Presence

Lesson 4: Introducing Cisco Unified Personal Communicator

Upon completing this lesson, you will be able to describe the features, interfaces, and design guidelines for Cisco Unified Personal Communicator. This ability includes being able to meet these objectives:

  • Describe Cisco Unified Personal Communicator
  • Describe the Cisco Unified Personal Communicator components
  • List the Cisco Unified Personal Communicator design guidelines

Lesson 5: Configuring Cisco IP Phone Messenger

Upon completing this lesson, you will be able to design redundant Cisco IP phone services for the IP Phone Messenger application. This ability includes being able to meet these objectives:

  • Describe the Cisco IPPM application
  • Evaluate the traffic patterns for Cisco IPPM
  • Configure the presence Cisco IP phone service
  • Configure redundancy for the Cisco IP phone service

Module 3: Integrate with Cisco Unified Presence

  • Describe Cisco Unified Presence interoperability and integration options.

Lesson 1: Understanding Cisco Unified Presence Interoperability

Upon completing this lesson, you will be able to list the various components of a Cisco Unified Presence solution and describe the interaction between them when creating an integrated solution. This ability includes being able to meet these objectives:

  • Describe the architecture for Cisco Unified Presence 
  • Describe the Cisco Unified Presence interfaces
  • Describe the CTI gateway

Lesson 2: Integrating Cisco Products

Upon completing this lesson, you will be able to describe Cisco Unified Communications products with which Cisco Unified Presence can integrate. This ability includes being able to meet these objectives:

  • List rich media tools
  • Integrate Cisco Unity and Cisco Unity Connection
  • Integrate Cisco Unified MeetingPlace and Cisco Unified MeetingPlace Express

Lesson 3: Integrating Third-Party Presence Server

This lesson explains the option for integrating Cisco Unified Presence 6.0 with popular third-party applications. Upon completing this lesson, you will be able to meet these objectives:

  • Describe the Microsoft Presence architecture and products
  • Describe the Microsoft Office Communications Server
  • Describe the Microsoft Active Directory and Exchange server
  • Describe the Microsoft Office Communicator
  • Describe the IBM Lotus Sametime architecture

Module 4: Deployment of Cisco Unified Presence

  • Install and configure Cisco Unified Presence and integrate it with other presence solutions.

Lesson 1: Installing Cisco Unified Presence

This lesson describes how to install Cisco Unified Presence. Upon completing this lesson, you will be able to meet these objectives:

  • Describe the installation process of Cisco Unified Presence
  • Perform pre-installation tasks
  • Describe the installation process
  • Perform post-installation tasks
  • Describe how to patch and upgrade Cisco Unified Presence

Lesson 2: Configuring Cisco Unified Communications Manager

Upon completing this lesson, you will be able to configure Cisco Unified Communications Manager for integration with Cisco Unified Presence. This ability includes being able to meet these objectives:

  • Configure integration of Cisco Unified Presence with Cisco Unified Communications Manager
  • Configure the end user for presence integration
  • Configure a SIP trunk and a CTI gateway

The lesson includes these activities:

  • Lab 4-1: Configure Cisco Unified Communications Manager for Presence
  • Integrate Cisco Unified Presence
  • Add end and application users
  • Add a SIP trunk and a CTI gateway

Lesson 3: Configuring Cisco Unified Presence

Upon completing this lesson, you will be able to configure Cisco Unified Presence to integrate with Cisco Unified Communications Manager. This ability includes being able to meet these objectives:

  • Configure the Cisco Unified Presence to integrate with Cisco Unified Communications Manager
  • Configure the Cisco Unified Presence applications
  • Configure the proxy server for the integration

The lesson includes these activities:

  • Lab 4-2: Configuring Cisco Unified Presence
  • Setup the Cisco Unified Presence Server
  • Configure presence applications
  • Configure the proxy server settings
  • Verification using Cisco Unified Personal Communicator

Lesson 4: Integrating with Microsoft

Upon completing this lesson, you will be able to integrate Cisco Unified Presence into a Microsoft environment consisting of Active Directory, Exchange Server, LCS/OCS, and MOC. This ability includes being able to meet these objectives:

  • Integrate Microsoft LCS/OCS with Cisco Unified Presence
  • Integrate Microsoft Active Directory with Cisco Unified Presence
  • Integrate Microsoft Exchange Calendar
  • Configure TLS routes on Microsoft LCS/OCS
  • Configure Microsoft Office Communicator

The lesson includes these activities:

  • Lab 4-3: Configuring Microsoft for Presence
  • Configure Microsoft Active Directory for integration
  • Configure Microsoft Office Communications Server for integration
  • Integrate Microsoft Exchange calendar
  • Configure TLS routes
  • Configure Microsoft Office Communicator

Lesson 5: Integrating with IBM Lotus Sametime

Upon completing this lesson, you will be able to set up Cisco Click-to-Call integration for IBM Lotus Sametime. This ability includes being able to meet these objectives:

  • Install and configure the Cisco Click-to-Call plug-in
  • Configure the IBM Lotus Sametime server for Cisco Click-to-Call
  • Configure Cisco Unified Communications Manager for Cisco Click-to-Call
  • Module 5: Maintain Cisco Unified Presence
  • Maintain and administer Cisco Unified Presence and perform disaster recovery.

Lesson 1: Understanding Cisco Unified Presence Serviceability

Upon completing this lesson, you will be able to use the Cisco Unified Presence Serviceability to manage services and the Cisco Unified Presence system. This ability includes being able to meet these objectives:

  • Explore the Cisco Unified Presence Serviceability
  • Manage the Cisco Unified Presence services
  • Configure alarms and activate traces
  • Configure the Cisco Unified Communications RTMT
  • Configure SNMP to monitor Cisco Unified Presence

Lesson 2: Exploring Cisco Unified Operating System Administration

This lesson describes how to map out a Cisco Unified Presence system via the Operating System Administration pages. Upon completing this lesson, you will be able to meet these objectives:

  • Explore the Cisco Unified Presence platform status
  • Explore the Cisco Unified Presence settings
  • Upgrade the Cisco Unified Presence software

The lesson includes these activities:

  • Lab 5-1: Managing and Administering Cisco Unified Presence
  • Use the Cisco Unified Operating System Administration
  • Use the Cisco Unified Presence Serviceability

Lesson 3: Describing Disaster Recovery

Upon completing this lesson, you will be able to back up and restore a Cisco Unified Presence server or cluster. This ability includes being able to meet these objectives:

  • Describe Disaster Recovery System
  • Describe the Disaster Recovery System architecture
  • Perform a backup and restore

The lesson includes these activities:

  • Lab 5-2: Perform Disaster Recovery
  • Perform a backup
  • Perform a restore
  • Administer the backup and restore history

Hands-on Lab Exercises

  • Lab 1-1: Configuring Cisco Unified Communications Manager Presence
  • Lab 4-1: Configuring Cisco Unified Communications Manager for Presence
  • Lab 4-2: Configuring Cisco Unified Presence
  • Lab 4-3: Configuring Microsoft for Presence
  • Lab 5-1: Managing and Administering Cisco Unified Presence
  • Lab 5-2: Performing Disaster Recovery