CISCO Training

  Implementing Cisco Unity Connection (IAUC) v8.0
 

IAUC_8 Course Description

IAUC is a comprehensive course combining the AUC and IUC course into a one week Unity Connection course.  Implementing Cisco Unity Connection (IUC) v8.0 describes Cisco Unity Connection installation, networking, and advanced features, options, and configuration settings. The course presents Cisco Unity Connection with the focused goal of providing engineers and installers with the necessary skills to perform installation and setup of the Cisco Unity Connection 8.x system. This course also includes Administering Cisco Unity Connection (AUC) v8.0 which describes Cisco Unity Connection administration features, options, and configuration settings as they apply to the administrator. The course presents Cisco Unity Connection with the focused goal of providing the administrators with the necessary skills to perform their day-to-day job functions using the Cisco Unity Connection version 8.x system.

Prerequisites

The knowledge and skills that you must have before attending this course are as follows:

  • Basic understanding of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing
  • Basic knowledge of traditional public switched telephone network (PSTN) operations and technologies, including PBX and voice-mail administration tasks
  • Basic understanding of Cisco Unified Communications Manager or legacy PBX implementations

Who Should Attend

The primary audience for this course is as follows:

  • IT support personnel who are responsible for the implementation and integration of Cisco Unity Connection 8.0 servers
  • Level 2 helpdesk support staff
  • Cisco partners and engineering staff who will be installing and supporting Cisco Unity Connection 8.0 systems
    Administrator
  • IT support personnel
  • Helpdesk support staff

The secondary audience for this course consists of these personnel:

  • Networking staff who would like to upgrade their skill sets to include Cisco Unity Connection voice-mail installation and integration
  • Introduction to Cisco Unity Connection for Network Engineering Staff Personnel

Number of Days

5 Days instructor-led classroom training. (Approx. 7 hours each day.)

Course Objectives for IUC

Upon completing this course, you will be able to meet these overall objectives:

  • Describe the Cisco Unity Connection system and the various deployment models
  • Describe the process and procedures for installation of the Cisco Unity Connection software
  • Describe the function, purpose, and configuration of digital networking in Cisco Unity Connection
  • Describe additional integration concepts, including fax servers and Cisco Unity PIMG/TIMG integrations
  • Describe the Cisco Unity Connection tools that are available for migrating, testing, and troubleshooting

Course Objectives for AUC

Upon completing this course, you will be able to meet these overall objectives:

  • Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system
  • Describe the components that are required for user call processing by Cisco Unity Connection
  • Implement the various features and options that are available to users in Cisco Unity Connection
  • Use the various applications, tools, and reports that are available in Cisco Unity Connection

Course Outline for IUC

Module 1: Introduction to Cisco Unity Connection

This module describes the Cisco Unity Connection, its various platform overlays, deployment models, networking, and integration options.

Lesson 1: Describing Cisco Unity Connection

This lesson defines how to describe the various Cisco unified messaging products and Cisco Unity Connection, design, implementation, database, and message store. Upon completing this lesson, you will be able to meet these objectives:

  • Describe an overview of Cisco Unity Connection and the various Cisco unified messaging products
  • Describe the various supported Cisco Unity Connection platform requirements and overlays
  • Describe the Cisco Unity Connection database and message store

Lesson 2: Examining Integration

This lesson defines how to identify the attributes of integration and the differences between integrated and unified messaging, and where Cisco Unity Connection provides the voice- messaging solution to the business environment. This ability includes being able to meet these objectives:

  • Explain the attributes of integration with Cisco Unified Communications Manager and legacy PBXs
  • Describe the various telephony integrations that are supported with Cisco Unity Connection
  • Identify the supported PBX system in Cisco Unity Connection
  • Explain the PIMG and TIMG integration with legacy PBXs and Cisco Unity Connection
  • Describe the integration and protocols that are used with Exchange
  • Describe the differences between integrated and unified messaging
  • Explain user access to voice mail

Lesson 3: Examining Deployment Models

This lesson defines the various deployment models and implementations. Upon completing this lesson, you will be able to meet these objectives:

  • Introduce call handlers and users
  • Describe incoming call flows
  • Describe incoming call processing components
  • Understand direct and forward call routing rules
  • Understand and configure call handlers
  • Understand and configure directory handlers
  • Understand and configure interview handlers

Lesson 3: Examining Deployment Models

This lesson defines the licensing options that are available in Cisco Unity Connection 8.x and the FlexLM licensing process. Upon completing this lesson, you will be able to meet these objectives:

  • Describe the licensing feature using the FlexLM process as implemented in Cisco Unity Connection
  • Describe the Cisco Unified Workspace Licensing features and benefits in Cisco Unity Connection
  • Describe the license installation process and procedures in Cisco Unity Connection

Module 2: Cisco Unity Connection Installation and Integration

This module explains the installation process and procedures for installing Cisco Unity Connection 8.x software. It is important to understand the various preparatory steps that must be completed before beginning the installation. After these preparatory steps have been completed, the installer can begin the installation process. The installation process includes a number of important configuration steps and option settings that must be understood by the installer. Finally, the installer will need to understand how to integrate the Cisco Unity Connection software with a new or existing phone system, and verify the proper installation using the various tools that are available in Cisco Unity Connection software.

Lesson 1: Preparing to Install Cisco Unity Connection

This lesson provides an understanding of the steps that are needed to prepare for a successful implementation of Cisco Unity Connection software. Upon completing this lesson, you will be able to meet these objectives:

  • Describe the necessary steps to prepare for the installation of Cisco Unity Connection, as well as the checklist of items and information gathering that is needed
  • Illustrate the server sizing as well as the NTP configuration and connectivity on the publisher and standalone server for a successful installation
  • Understand the importance of good documentation of all configuration parameters

Lesson 2: Installing Cisco Unity Connection

This lesson provides an understanding of the various installation scenarios for Cisco Unity Connection software and the configuration steps to complete each installation. Upon completing this lesson, you will be able to meet these objectives:

  • Describe the installation scenarios for the publisher and subscriber nodes
  • Illustrate the various types of installations, including installation from software, applying a patch during installation, and using the Cisco Unified Communications Answer File Generator
  • Understand the various installation steps and configuration settings that are required for installation of the Cisco Unity Connection software

Lesson 3: Installing Cisco Unity Connection

This lesson provides an understanding of the various tasks after installing the Cisco Unity Connection software. Upon completing this lesson, you will be able to meet these objectives:

  • Describe the post-installation tasks that must be completed after the Cisco Unity Connection software has been installed
  • Understand and verify the Cisco Unity Connection Administration, Cisco Unity Connection Serviceability, and Cisco Unified Serviceability interfaces and logins
  • Illustrate changing the passwords for the default application user
  • Understand the importance of backup and SNMP in the Cisco Unity Connection configuration

Lesson 4: Integrating Cisco Unity Connection

This lesson provides an understanding of the integration of Cisco Unity Connection software with Cisco Unified Communications Manager and Cisco Unified Communications Manager Express. Upon completing this lesson, you will be able to meet these objectives:

  • Describe the procedures of Cisco Unity Connection integration with Cisco Unified Communications Manager
  • Understand the procedures to verify Cisco Unity Connection integrations
  • Illustrate the integration of Cisco Unity Connection with Cisco Unified Communications Manager Express

The lesson includes these activities:

  • Lab 2-1: Verify Cisco Unity Connection Default Services
  • Lab 2-2: Configuring Cisco Unity Connection Phone System Integration

Module 3: Digital Networking Configuration

This module provides an understanding of digital networking for Cisco Unity Connection 8.x software. Cisco Unity Connection servers and clusters provide a maximum number of users that each server configuration supports. Cisco Unity Connection enables you to network multiple servers and clusters to expand the number of users beyond these limitations. Digital networking allows multiple servers and clusters to operate as a single cohesive system, providing reachability and transfer capabilities between servers.

Lesson 1: Preparing for Digital Networking

This lesson explains the preparations and design considerations that must be made for networking Cisco Unity Connection servers. Upon completing this lesson, you will be able to meet these objectives:

  • Identify the tasks that are necessary for preparing for digital networking
  • Describe the requirements for configuring digital networking in a Cisco Unity Connection server network
  • Describe the verification of the display name and SMTP domain
  • Describe the verification of SMTP connectivity for digital networking
  • Describe the Cisco Unity Connection design consideration in regard to locations, SMTP domains, search scope, users, distribution lists, cross-transfer login, and transfers

Lesson 2: Joining Servers to a Digital Network

This lesson defines how to join Cisco Unity Connection servers and cluster pairs to a digital network to expand the current limitations of Cisco Unity Connection. Upon completing this lesson, you will be able to meet these objectives:

  • Describe the digital networking concepts and terms
  • Describe the various digital networking deployment models
  • Describe the purpose of objects, locations, and SMTP domains
  • Describe the process of directory synchronization and object replication
  • Illustrate the configuration steps that are required for joining Cisco Unity Connection servers and cluster pairs to form a digital network
  • Describe the procedures for manually joining a location to a digital network by exchanging configuration files
  • Explain the automatic method of joining two locations for digital networking
  • Describe the configuration of joining two digital networks with an intersite link

Lesson 3: Performing Post-Networking Tasks

This lesson defines how to perform the various required tasks after the digital networking configuration and verification is complete. Upon completing this lesson, you will be able to meet these objectives:

  • Describe the configuration tasks that are required for search spaces and partitions in the digital network
  • Illustrate the configuration tasks that are required for distribution lists
  • Describe the configuration and purpose for cross-server login and transfer
  • Explain the configuration of phone system trunks in Cisco Unity Connection Administration
  • Describe the behavior of features and options in the digital network

The lesson includes these activities:

  • Lab 3-1: Implementing Digital Networking
  • Lab 3-2: Managing Cross-Server Login and Transfers

Module 4: VPIM Networking Configuration

This module provides an understanding of Voice Profile for Internet Mail (VPIM) networking for Cisco Unity Connection 8.x software. Cisco Unity Connection supports the VPIM protocol, which is an industry standard that allows different voice messaging systems to exchange voice and text messages over the Internet or over any TCP/IP network. This module will explore the VPIM protocol and the Cisco Unity Connection implementation of VPIM.

Lesson 1: Examining VPIM

This lesson provides an understanding of the VPIM protocol and the steps that are necessary to prepare a proper implementation between Cisco Unity Connection and other remote voice message systems. Upon completing this lesson, you will be able to meet these objectives:

  • Understand the VPIM protocol and concepts that are necessary to implement VPIM in Cisco Unity Connection software
  • Illustrate the importance of domain names and locations within the VPIM network
  • Describe the steps that are necessary to prepare for a successful VPIM implementation

Lesson 2: Configuring VPIM Locations and Contacts

This lesson provides an understanding of the configuration steps that are required to create VPIM locations and contacts. Upon completing this lesson, you will be able to meet these objectives:

  • Understand the configuration of the VPIM locations to provide messaging to remote systems
  • Describe the methods of creating contacts in Cisco Unity Connection
  • Illustrate the manual configuration of contacts
  • Describe the various features and options available with VPIM contacts

Lesson 3: Customizing VPIM Features

This lesson defines the VPIM features and characteristics of creating, modifying, and deleting contacts. Upon completing this lesson, you will be able to meet these objectives:

  • Understand how VPIM contacts can be automatically created, modified, and deleted
  • Illustrate the characteristics of directory synchronization for user information in Cisco Unity Connection
  • Describe the mapping of the contact extension in the VPIM network for Cisco Unity Connection software
  • Understand the transfer feature for contacts
  • Define the purpose and configuration of alternate names for contacts and locations for users that are using the voice recognition feature

The lesson includes these activities:

  • Lab 4-1: Implementing VPIM Networking

Module 5: Advanced Integration Concepts

In many organizations, there may be a need for other integration features that are available in Cisco Unity Connection. This module provides an understanding of some of these advanced integration concepts that are available, such as Cisco Unity PBX IP Media Gateway (PIMG), T1 IP Media Gateway (TIMG), fax integration, SpeechView, and Live Record features.

Lesson 1: Describing Cisco Unity PIMG/TIMG Integration

This lesson provides an understanding of traditional PBXs using PIMG and TIMG devices. Upon completing this lesson, you will be able to meet these objectives:

  • Understand the purpose, functions, and features of PIMG and TIMG
  • Describe the steps to setting up PIMG and TIMG in the network
  • Illustrate the steps to configuring PIMG/TIMG in Cisco Unity Connection

Lesson 2: Examining Fax Server Integration

This lesson provides an understanding of the fax integration concepts and configuration in Cisco Unity Connection. Upon completing this lesson, you will be able to meet these objectives:

  • Understand the purpose and function of fax server integration
  • Describe the steps to configuring Cisco Fax Server in Cisco Unity Connection
  • Illustrate the steps to verifying Cisco Fax Server configuration in Cisco Unity Connection

Lesson 3: Describing the Live Record Feature

This lesson provides an understanding of the Live Record feature, as well as its integration, function, and configuration. Upon completing this lesson, you will be able to meet these objectives:

  • Understand the purpose and function of the Live Record feature
  • Describe the steps to configure the Live Record feature in Cisco Unified Communications Manager and Cisco Unity Connection
  • Illustrate the steps to test the Live Record feature in Cisco Unity Connection

The lesson includes these activities:

  • Lab 5-1: Using the Live Record Feature

Lesson 4: Examining SpeechView

This lesson provides an understanding of the SpeechView feature in Cisco Unity Connection. Upon completing this lesson, you will be able to meet these objectives:

  • Understand the features of the SpeechView feature
  • Describe the requirements of implementing the SpeechView feature
  • Describe the steps to configure the SpeechView feature in Cisco Unity Connection

Module 6: Cisco Unity Connection Tools

Cisco Unity Connection provides a number of tools to assist engineers and administrators with migration and troubleshooting. Consolidated Object Backup and Restore Application Suite (COBRAS) is used to migrate from older versions of software and Cisco Unity to Cisco Unity Connection 8.x. The Cisco Unified Real-Time Monitoring Tool (RTMT) provides a suite of tools that includes monitoring, alerts, and traces to allow engineers to monitor performance and troubleshoot Cisco Unity Connection. Simple Network Management Protocol (SNMP), which is an application layer protocol, facilitates the exchange of management information among network devices. As part of the TCP/IP protocol suite, SNMP enables administrators to remotely manage network performance, find and solve network problems, and plan for network growth.

Lesson 1: Examining COBRAS

This lesson provides an understanding of the function, purpose, and configuration of COBRAS. Upon completing this lesson, you will be able to meet these objectives:

  • Understand the purpose, functions, and features of COBRAS in Cisco Unity Connection
  • Describe the configuration steps of using COBRAS to export subscribers from Cisco Unity 5.x and import to Cisco Unity Connection 8.x

The lesson includes these activities:

  • Lab 6-1: Operating the COBRAS Import Tool

Lesson 2: Examining Cisco Unified RTMT and SNMP

This lesson provides an understanding of the function, capabilities, and configuration of the Cisco Unified RTMT application, as well as the SNMP parameters. Upon completing this lesson, you will be able to meet these objectives:

  • Understand the functions and capabilities of the Cisco Unified RTMT application in Cisco Unity Connection
  • Describe the configuration and setup of the Cisco Unified RTMT application
  • Illustrate the configuration of the SNMP parameters

The lesson includes these activities:

  • Lab 6-2: Using the Cisco Unified RTMT
  • Lab 6-3: Managing Cisco Unity Connection Disaster Recovery

Course Outline for AUC

Module 1: Introduction to Cisco Unity Connection

This module describes the function of Cisco Unity Connection, and the various interfaces that are used to access the system.

Lesson 1: Overview of Cisco Unity Connection

This lesson defines an understanding of Cisco Unity Connection functions and features, including the standalone, active-active cluster pair, and digital networking deployment models. Upon completing this lesson, you will be able to meet these objectives:

  • Describe Cisco Unity Connection features and functionality, including its design, database, and message store
  • Explain integration and the function of ports and port groups
  • Describe the active-active cluster pair that is used to achieve redundancy and increased port capacity
  • Explain the function and purpose of digital networking as it applies to Cisco Unity Connection

Lesson 2: Navigating Cisco Unity Connection

This lesson defines how to access the various applications and services in Cisco Unity Connection, including Cisco Unity Connection Administration and Cisco Unity Connection Serviceability. Upon completing this lesson, you will be able to meet these objectives:

  • Access Cisco Unity Connection applications
  • Log into applications in Cisco Unity Connection
  • Describe Cisco Unified Serviceability and Cisco Unity Connection Serviceability
  • Navigate Cisco Unity Connection Administration
  • Describe port configuration
  • Describe general configurations in Cisco Unity Connection Administration

Lesson 3: Understanding Call Handlers, Users, and Call Flow

This lesson defines how to access and configure call handlers, users, and call flow in Cisco Unity Connection Administration. Upon completing this lesson, you will be able to meet these objectives:

  • Introduce call handlers and users
  • Describe incoming call flows
  • Describe incoming call processing components
  • Understand direct and forward call routing rules
  • Understand and configure call handlers
  • Understand and configure directory handlers
  • Understand and configure interview handlers

The lesson includes this activity:

  • Lab 1-1: Verifying Connectivity and Call Flow
  • Lab 1-2: Verifying and Configuring Call Handlers
  • Lab 1-3: Working with Users and Extensions in Voice Mail

Module 2: Configuration of Users and Contacts

This module describes the differences between users and contacts and the configuration procedures for each of these objects in Cisco Unity Connection. You will be able to explain the components that are required for user call processing by Cisco Unity Connection.

Lesson 1: Explaining Users and Contacts

This lesson explains the various users and contacts in Cisco Unity Connection. Upon completing this lesson, you will be able to meet these objectives:

  • Illustrate the purpose and function of the different types of users, as well as describe the default user accounts in Cisco Unity Connection.
  • Explain the steps that are needed to configure users in Cisco Unity Connection
  • Describe the purpose and function of contacts
  • Explain the configuration of contacts in Cisco Unity Connection

Lesson 2: Managing Multiple Users

This lesson provides an understanding of how to manage multiple users using various methods, such as AXL, LDAP, and BAT. Upon completing this lesson, the learner will be able to meet these objectives:

  • Explain the various methods of creating multiple users in Cisco Unity Connection Administration
  • Configure users from Cisco Unified Communications Manager to Cisco Unity Connection using AXL
  • Configure users from Microsoft Active Directory to Cisco Unity Connection using LDAP
  • Explain the function and configuration of creating multiple users using the BAT
  • Describe the various users that were imported fusing AXL, LDAP, and the BAT

The lesson includes this activity:

  • Lab 2-1: Preparing to Configure Users and Contacts
  • Lab 2-2: Managing Users and Contacts
  • Lab 2-3: Managing Multiple Users

Module 3: Implementation of Features

This module describes the various features and options that are available to users in Cisco Unity Connection.

Lesson 1: Understanding Cisco Unity Express

This lesson explains how to identify, create, and modify partitions and search spaces and assign them to the various objects in Cisco Unity Connection. Upon completing this lesson, you will be able to meet these objectives:

  • Review the dial plan components and their purpose in Cisco Unity Connection
  • Understand the configurations that are required to add, modify, and delete partitions
  • Describe the purpose and configuration of search spaces in Cisco Unity Connection
  • Illustrate the assigning of partitions and search spaces to users, distribution lists, and call handlers

Lesson 2: Understanding User Features

This lesson defines how to implement a number of user features. Upon completing this lesson, you will be able to meet these objectives:

  • Review user features and options
  • Understand how to edit user Basic Options
  • Describe the configuration of password options
  • Understand the assignment and purpose of roles, user settings, MWI options, transfer rules, message settings, and caller input options
  • Describe the mailbox settings, quotas, and status
  • Illustrate the configuration of notification devices, alternate names, and extensions
  • Define the configuration of private lists and external service accounts
  • Describe the configuration of SMTP proxy addresses

Lesson 3: Accessing Voice Messaging and User Features

This lesson defines how to implement user features and understand the different methods that are used to access voice messaging in Cisco Unity Connection. Upon completing this lesson, you will be able to meet these objectives:

  • Understand the various methods that are used to access voice messaging and features by phone
  • Describe the Cisco Unity Connection Phone View feature
  • Describe the implementation of Cisco Unity Connection VMO to access voice messaging via an IMAP client
  • Understand the Cisco PCA including, Cisco Unity Connection Inbox, Personal Call Transfer Rules, and Assistant
  • Describe how to access voice messaging using RSS feeds
  • Understand the implementation of secure messaging in Cisco Unity Connection

Lesson 4: Managing Distribution Lists

This lesson defines how manage system and private distribution lists. Upon completing this lesson, you will be able to meet these objectives:

  • Understand the default system distribution lists and the operating parameters of private distribution lists
  • Illustrate the configuration on how to add, modify, and delete system distribution lists
  • Describe the user configuration to create and modify private distribution lists

The lesson includes this activity:

  • Lab 3-1: Implementing the Dial Plan
  • Lab 3-2: Understanding User Features
  • Lab 3-3: Implementing Integrated Messaging and User Features

Module 4: Use of Cisco Unity Connection Applications, Tools and Reports

This module describes the various applications, tools, and reports that are available in Cisco Unity Connection.

Lesson 1: Designing an Audiotext Application

This lesson defines the procedures to building an audiotext application for Cisco Unity Connection. Upon completing this lesson, you will be able to meet these objectives:

  • Analyze and identify the needs and requirements for the audiotext application
  • Illustrate the layout of the audiotext application in a graphical format
  • Define the audiotext application components and actions
  • Configure and review the various audiotext features and options

Lesson 2: Using Cisco Unity Connection Tools and Reports

This lesson provides an understanding of the various administration tools and reports in Cisco Unity Connection. Upon completing this lesson, you will be able to meet these objectives:

  • Understand the purpose and function of the Bulk Edit feature in Cisco Unity Connection
  • Describe the functions and purpose of Task Management in the maintenance and troubleshooting of Cisco Unity Connection
  • Define the various reports that are available to the administrator in Cisco Unity Connection Serviceability

Lesson 3: Using the DRS

This lesson explains how to use and configure the DRS in Cisco Unity Connection. Upon completing this lesson, you will be able to meet these objectives:

  • Illustrate the configuration and importance of the DRS to create a proper backup
  • Understand the configuration and best practices of backup schedules
  • Describe the use of the restore function in the DRS

The lesson includes this activity:

  • Lab 4-1: Implementing an Audiotext Application

Hands-on Lab Exercises for IUC

  • Lab 2-1: Verifying Cisco Unity Connection Default Services
  • Lab 2-2: Configuring Cisco Unity Connection Phone System Integration
  • Lab 3-1: Implementing Digital Networking
  • Lab 3-2: Managing Cross-Server Login and Transfers
  • Lab 4-1: Implementing VPIM Networking
  • Lab 5-1: Using the Live Record Feature
  • Lab 6-1: Operating the COBRAS Import Tool
  • Lab 6-2: Using the Cisco Unified RTMT
  • Lab 6-3: Managing Cisco Unity Connection Disaster Recovery

Hands-on Lab Exercises for AUC

  • Lab 1-1: Verifying Connectivity and Call Flow
  • Lab 1-2: Verifying and Configuring Call Handlers
  • Lab 1-3: Working with Users and Extensions in Voice Mail
  • Lab 2-1: Preparing to Configure Users and Contacts
  • Lab 2-2: Managing Users and Contacts
  • Lab 2-3: Managing Multiple Users
  • Lab 3-1: Implementing the Dial Plan
  • Lab 3-2: Understanding User Features
  • Lab 3-3: Implementing Integrated Messaging and User Features
  • Lab 4-1: Implementing an Audiotext Application
  • Lab 4-2: Using Cisco Unity Connection Tools and Reports