CISCO Training

  Customer Voice Portal Developer v7.0
 

CVPD Course Description

CVPD 7.0 teaches each student to use the CVP Studio graphical tool to build self-service IVR applications and to run and maintain them on the CVP VXML Server. This course also introduces the student to the other servers that may be part of their CVP solution.
Hands-on practice includes programming labs and building applications that incorporate every element of CVP Studio into a comprehensive full-featured application. Students also learn how to extend Studio using pre-written Java-based code
Each student has his/her own development environment that includes the Cisco IOS voice gateway, speech recognition, text-to-speech, CVP Studio and VXML Server, and a soft-phone to place calls.

Students have ample practice analysing log files for debugging and using administrative scripts for graceful updates and suspensions of applications.

Prerequisites

To fully benefit from this course, it is recommended that you have the following prerequisite skills and knowledge:

  • none

Associated Certifications

  • None

Number of Days

5 Days instructor-led classroom training. (Approx. 7 hours each day.)

Course Outline

  1. Overview of the full and stand along CVP Deployment Models. Including an overview of ICM Scripts to route calls to Call Studio applications.
  2. Writing Studio graphical applications which include:
    • Menus
    • Collecting caller input
    • Working with variables
    • Invoking Studio Subroutines from another Studio application (New!)
    • Using the Studio Debugger (New!)
    • Say it Smart to convert data into spoken audio (speak as date, time, digits, etc) Database interactions
    • Prompting and reprompting
    • VXML properties as they apply to CVP Studio
    • VXML events and Hotevent elements
    • Global commands (Hotlinks) to allow callers to say 'start over', 'go back', 'agent'
    • Handling errors
    • Understanding the VXML Root Document
    • Using Studio's Documenter and Prompt Manager
    • Adding custom java components to Studio
  3. Administration is covered throughout the course:
  4. Configuring log file properties
  5. Using logs for debugging
  6. Enabling VXML logging
  7. Administrative scripts for graceful updates or suspensions of the server
  8. Important files
  9. Directories in which associated Java class files must reside