CISCO Training


  Customer Voice Portal Implementation V4.0 (CVPI)

Who Should Attend

  • Customers
  • Channel Partners
  • Resellers
  • Employees


  • CCNA
  • CIPT1
  • ICMPT1
  • ICMPT2
  • IPCC Enterprise

Course Objectives

Upon completing this course, the learner will be able to meet these overall objectives:

  • Explain the components, function and call flow of a Unified CVP solution when deployed in either a Standalone or Comprehensive model.
  • Summarize and complete the steps necessary to configure a functional Unified CVP Comprehensive deployment model with Unified ICME.
  • Demonstrate use of 6 Unified ICME MicroApps available to support caller interaction with Unified CVP.
  • Set up and configuration of Unified CVP components to support Automatic Speech Recognition (ASR) and Text To Speech (TTS).
  • Configure Unified CVP Comprehensive solution to support subsequent transfer and queuing.
  • Associate VoiceXML as a technology and the benefits it provides to Unified CVP.
  • Install and configure the CVP VoiceXML Solution for Unified CVP.
  • Define and discuss reporting as it relates to a Unified CVP Solution.
  • Define High Availability (HA) solutions including Diagnostics and Troubleshooting as they relate to a Unified CVP Comprehensive solution with Unified ICME.

Course Content

The Cisco Voice Portal Implementation (CVPI) v4.0 course is a five (5) day course that defines the tasks necessary for the Operation, Administration, Management and Provisioning (OAM and P) of Unified CVP as it is installed in a Comprehensive ICME environment.

The course outline is as follows:

  • Course Introduction
  • Unified CVP Technical Overview
  • Unified CVP Comprehensive
  • Unified ICME Scripting to Support Unified CVP
  • Unified BCP VoiceXML Solution
  • Security and Reporting
  • Failover, Diagnostics and Troubleshooting

Customer Voice Portal Implementation Training Courses.