CISCO Training

  Upgrading to Cisco Unified CallManager Release 5.0 (UCM50)

Who Should Attend 

Channel Partner/Reseller, Customer, Employee


  • Working knowledge of Cisco CallManager Release 4.x features and functions is mandatory
  • Ability to configure users, devices, media resources, applications, dial plans and features in Cisco CallManager 4.x; and to monitor, manage, and secure the Cisco CallManager deployment
  • Fundamental knowledge of converged voice and data networks
  • Ability to configure voice interfaces on Cisco voice-enabled equipment for connection to traditional, non-packetized telephony equipment and to configure the call flows for POTS and VoIP dial peers

Course Objectives

After completing this course the student should be able to:

  • Understand and be able to state the difference between CallManager v4.X and CallManager v5.0.
  • Understand and identify the new features of CallManager v5.0.
  • Describe the installation process for CallManager v5.0
  • Describe the process for upgrading from CallManager v4.X to CallManager v5.0

Course Content

Upgrading to Cisco Unified CallManager 5.0 provides learners with the necessary knowledge and skills to successfully upgrade a Release 4.x cluster to 5.0; to administer, monitor, and secure a Cisco Unified CallManager 5.x deployment; to apply new features; and to identify migration considerations and changes to existing features.

  • Installing and Upgrading to Cisco Unified CallManager Release 5.0
  • Administering Cisco Unified CallManager Release 5.0
  • Implementing New and Changed Cisco Unified CallManager 5.0 Features
  • Unified ICME Scripting to Support Unified CVP

Upgrading to Cisco Unified CallManager Training Courses.